Last updated: 21.08.2026
Tbilisi Home is operated by Individual Entrepreneur Jeffrey Christopher Brown (identification number 306386559), 144 Davit Agmashenebeli Avenue, Tbilisi, Georgia (“we”, “our”, “us”). This policy explains how our services are delivered, how you may cancel them, and when and how payments are refunded. It forms part of our Terms & Conditions.
1. What We Provide
Tbilisi Home provides professional real estate services in Tbilisi, Georgia — including property search and brokerage, valuation, appraisal, inspection, property management, and related advisory services.
We do not sell or ship physical goods. Every service we provide is delivered either in person in Tbilisi or electronically by email, WhatsApp, or through this website. No item is dispatched by post or courier, and no shipping charges apply to any purchase made through this website.
2. Pricing and Currency
Fees are quoted in United States Dollars (USD) or Georgian Lari (GEL), and the applicable currency is always stated at the point of quotation. Every payment link we issue displays the exact amount and currency before you confirm payment. You will never be charged an amount you have not seen and approved in advance.
Our published fees are set out on our Fees & Payments page.
3. Service Delivery
Once payment is confirmed, services are delivered as follows:
- Property valuation — written valuation delivered by email, normally within one business day.
- Property appraisal — formal written appraisal delivered by email, normally within three to five business days of site access being granted.
- Property inspection — inspection carried out by appointment, with a written report delivered by email normally within two business days of the visit.
- Property management — an ongoing monthly service, beginning on the commencement date stated in your management agreement.
- Brokerage and advisory — delivered on an ongoing basis under the terms agreed in writing before engagement.
If we cannot deliver a service within the stated timeframe, we will notify you and you may choose to wait or to cancel for a full refund under section 4.
4. Cancellation
Before work begins. You may cancel any paid service at any time before we begin work, for any reason, and receive a full refund. Simply email us at the address in section 9.
After work has begun. If work has already started, you may still cancel. We will refund the portion of the fee corresponding to work not yet performed, and retain only the proportion reflecting work genuinely completed. We will explain the calculation to you in writing.
Appointments. Inspections, appraisals and viewings may be rescheduled or cancelled free of charge with at least 24 hours’ notice.
Property management. The management agreement may be terminated by either party on the notice period stated in that agreement. Management fees are charged monthly in arrears and are not charged beyond the termination date.
5. Refunds
To request a refund, email [email protected] or message us on WhatsApp at +995 555 78 93 06, quoting the payment date and amount. You do not need to give a reason.
- We acknowledge every refund request within two business days.
- Approved refunds are issued to the original payment method and card used for the purchase. We cannot refund to a different card or account.
- Refunds are processed within five business days of approval. Depending on your card issuer, the funds typically appear on your statement within a further five to ten business days.
- Refunds are made in the original currency of the transaction. Where your card is denominated in another currency, the amount you receive may differ slightly from the amount you paid because of your issuer’s exchange rate. This difference is set by your bank and is outside our control.
- We do not charge any fee for processing a refund.
6. What Is Not Refundable
- Work already performed and delivered to you, as described in section 4.
- Third-party costs we have already paid on your behalf and cannot recover — for example notary fees, government registration charges, certified translation, or extract fees. We will always tell you before incurring these.
- Commission on a completed transaction, once the transaction has closed and the commission has been earned under the signed agreement.
7. Funds Held for Third Parties
Security deposits, rent, and similar sums we collect on behalf of a landlord or tenant are not our revenue and are not covered by this refund policy. Their treatment is governed by the relevant lease and management agreement, which set out when and how such funds are returned.
8. Payment Problems, Duplicates and Disputes
If you are charged twice, charged an incorrect amount, or believe a payment was made in error, contact us first and we will investigate immediately. Confirmed duplicate or erroneous charges are refunded in full, without deduction.
If something has gone wrong with a payment, please give us the chance to put it right before raising a dispute or chargeback with your card issuer. In almost every case we can resolve it faster directly.
9. Contact Us
Tbilisi Home
Individual Entrepreneur Jeffrey Christopher Brown — ID 306386559
144 Davit Agmashenebeli Avenue, Tbilisi, Georgia
Email: [email protected]
Phone / WhatsApp: +995 555 78 93 06
We answer refund and cancellation enquiries within two business days.